We are delighted to host an esteemed lineup of three keynote speakers along with a special guest, each bringing a unique perspective to the field of information systems in crisis management. This year, we celebrate the harmonious blend of practice and academia, reflecting on more than two decades of innovation and collaboration at ISCRAM. Our speakers will share insights, challenges and innovations that highlight the integration of technology, human factors, and strategic management in crisis response and management.

Join us for enlightening presentations from Jon Hall, QFSM, an expert in disaster risk reduction; Professor Dr. Mark Haselkorn, who will discuss the design of collaborative systems like the Virtual Coordination Center; Tiina Ristmäe providing practitioner insights from security research at the Federal Agency for Technical Relief; and Professor Dr. Julie Dugdale, who examines human behavior in crises through agent-based simulation. And stay tuned for the announcement of our special guest!

Finally, we are going to conclude ISCRAM 2024 with a Panel Discussion between the keynote speakers and the audience, reflecting the pracademic approach of the conference.


Monday, May 27th 2024


Founder of The Resilience Advisors Network, Risk & Resilience Lead

Find Jon Hall on LinkedIn

Keynote title (preliminary)
Practitioners at the heart of research –
Research at the heart of practice

Monday, May 27th 2024, 09:30 – 10:15, Room C1

About Jon Hall

Jon is an emergency & disaster professional, a former fire chief and public sector executive director. He is the founder of the Resilience Advisors Network (RAN) specialising in International civil protection arrangements and disaster risk reduction…

Jon works across Europe and beyond supporting emergency and disaster preparedness, research and innovation. Early training in marine oil & gas operations was followed by a long career in Emergency service leadership including 10 years as Chief Officer 6 of which also spent designing, creating and leading specialist national resilience capabilities (CBRN, USAR etc). As the chair of regional resilience arrangements and strategic coordination groups for crisis-hit communities, he led many large scale, wide-area incidents.

A qualified expert in the European Union Civil Protection Mechanism (UCPM), in 2015 Jon became Director of Training at the International Fire Service College designing solutions for re-shaping the fire & rescue and resilience sectors.

He now oversees an immediate network of RAN’s 200 crisis and disaster experts as well as facilitating the Crisis Management Innovation Network Europe (CMINE), a broader network of some 2000 European crisis and innovation practitioners supporting organisations such as the European Commission, the United Nations and many humanitarian NGO’s.

A member of advisory boards across Europe and the partner coordinator of many security / innovation and disaster resilient society research projects under Horizon programmes.

Jon is a proud recipient of the Queens Fire Service Medal, the highest award available for UK Fire & Rescue professionals.

About the Keynote

Practitioners at the heart of research – Researchers at the heart of practice

ISCRAM 2024 is one of the largest gatherings of researchers and ‘pracademics’ of the year so it would be good if we started by agreeing what we have in common – why we’re here and who we’re here for…

We’ve come some distance in recent years recognising the importance of having practitioners and responders involved in mutually beneficial research activities. Indeed, the latest two Horizon research frameworks have explicitly required a number of first responder authorities / organisations to be included for a project to be eligible for funding.

Practitioners have undoubtedly enriched the research environment and often given academic justification for their continued work. In fact, we might be tempted to hope that the relationship between academics and responders is on its way to becoming truly symbiotic whereby both are as dependant on the other for continued success. But, is this the case and are we even moving in the right direction for this to become reality?

In this key note speech, Jon Hall, a senior responder and designer of national and international disaster response capabilities will explore the attitude of practitioners and researchers to explore the value each place on the other and will look at some emerging strategies to make more effective mutual support a reality.

Tuesday, May 28th 2024


Director at Center for Collaborative Systems for Safety, Security and Regional Resilience (CoSSaR), University of Washington, Seattle

Find Mark Haselkorn on LinkedIn

Keynote title
Community-centered Design and Development of Complex Collaborative Systems for Crisis Response and Management

Tuesday, May 28th 2024, 09:00 – 10:00, Room C1

About Mark Haselkorn

Mark Haselkorn is a Professor of Human Centered Design & Engineering at the University of Washington, specializing in the design and development of complex systems for multi-stakeholder collaboration…

He directs the Center for Collaborative Systems for Security, Safety, and Regional Resilience (CoSSaR) a multi-disciplinary research and development environment where professionals from a wide range of entities (Federal, State, County, City, Tribal, International, Public and Private) team with university experts to align strategies, processes and investments in systems for security, safety and resilience. The recently completed Virtual Collaboration Center (VCC) supports Integrated Corridor Management in the Seattle I-5 corridor by the Seattle Fire Department, Seattle Police Department, Seattle Department of Transportation, Washington State Patrol, Washington State Department of Transportation, King County Metro Transit, and Sound Transit. The VCC has been transitioned to the Washington State Department of Transportation as an ongoing State-funded program.

Dr. Haselkorn has completed an NSF initiative to define the emerging frontier of “Humanitarian Service Science & Engineering” and has worked with the military on a number of projects, including the integration of DoD and VA electronic medical records and the Air Force’s strategic management of ICT under the threat of Y2K, a study published by the National Research Council.

Dr. Haselkorn has conducted foundational research in the area of intelligent transportation systems, including development of the first Web-based real-time traveler information system (Traffic Reporter, 1990). Dr. Haselkorn is founder and Co-Chair of the Faculty-Administrators Collaboration Team (FACT), an initiative within the Federal Demonstration Partnerships (FDP) to bring together faculty and administrator teams to explore their current relationships and collaborative efforts in support of the research goals of individual organizations and the national research enterprise overall.

About the Keynote

Community-centered Design and Development of Complex Collaborative Systems for Crisis Response and Management

The Virtual Coordination Center (VCC) is a cloud-based collaborative environment designed and developed by and for the diverse community of stakeholders who manage regional transportation systems….

The VCC co-creation process and the operational environment itself will be used to explore the advantages and challenges of co-creating information systems and digital collaboration environments that support people and agencies responsible for managing disruptions to systems that serve the public. The VCC demonstrates a new and innovative approach to collaborative, multimodal management of regional services.


Vice President at IFAFRI – International Forum to Advance First Responder Innovation | Federal Agency for Technical Relief (THW)

Find Tiina Ristmäe on LinkedIn

Keynote title
Insights from Security Research: A Practitioner Journey

Tuesday, May 28th 2024, 13:00 – 13:45, Room C1

About Tiina Ristmäe

Tiina Ristmäe started working at THW in 2016 and was responsible for the management and implementation of the EU Exchange of Experts project. In 2018 she joined the research unit, where she was responsible for the acquisition of national research projects, internal and external communication, and advertisement of the Staff Units activities. Last four years she has been coordinating research projects financed by the European Commission and also leading the project acquisition in European research context. She is the vice-chair of the International Forum to Advance First Responder Innovation (IFAFRI), an organization set up by international government leaders for giving a greater voice to first responders. The Forum focuses on the technologies needed to help first responders conduct their missions safely, effectively and efficiently.
Tiina has a master degree from the Karolinska University in Sweden, where she studied Safety Promotion. She has experiences with coordinating large technology development projects with international consortia. Her networking skills and expertise have made her a strong advocate for civil protection end user organisations.

Wednesday, May 29th 2024

Julie Dugdale PROF. DR.

Full Professor at Université Grenoble Alpes

Find Julie Dugdale on LinkedIn

Keynote title
Beyond Rationality: Unveiling Human Behavior in Crisis Evacuations Through Agent-Based Simulation

Wednesday, May 29th 2024, 09:00 – 10:00, Room C1

About Julie Dugdale

Julie Dugdale is a Full Professor of Computer Science at the University Grenoble Alps and a member of the Grenoble Informatics Lab (LIG), the largest Computer Science research lab in France…

From 2010 to 2020 she was the head of the HAwAI (Human Aware Artificial Intelligence) Research Team at LIG. She is an ex-President of the ISCRAM (Information Systems for Crisis Response and Management) Association and obtained the ISCRAM Distinguished Service Award in 2010. She is now an Honorary Member of ISCRAM. Dr. Dugdale is also the Vice-Chair of the IFIP (International Federation for Information Processing) Work Group on Information Technology for Disaster Risk Reduction (WG5.15). She was a Full Adjunct Professor (20% post) at CIEM (Centre for Integrated Emergency Management) at the University of Agder in Norway. During her CNRS sabbatical in 2019-2020, she was an invited researcher at the University of Aquila, Italy for 3 months and at CSIRO (The Commonwealth Scientific and Industrial Research Organisation), Melbourne, Australia for 4 months. In 2021 Dr Dugdale joined the Steamer research team at LIG.

Her research concerns modelling aspects of human behaviour at the cognitive, work and societal levels using an agent-based approach. Often, but not always, her agent-based models are used for simulations. Broadly, her work falls into the domain of Agent-based Social Simulation (ABSS). Following her background in artificial intelligence, Dr. Dugdale is primarily interested in cognition and interaction. Specifically, modelling the cognitive activities of human behaviour, the cognitive supports in our work environment and how groups of people interact in order to accomplish a task.

Dr. Dugdale has applied her work to many areas, but she is particularly interested in emergency rescue, crisis management, energy management, and pedestrian mobility in cities.

About the Keynote

Beyond Rationality: Unveiling Human Behavior in Crisis Evacuations Through Agent-Based Simulation

How humans behave in crisis situations can have profound consequences on our survival and the survival of others. Human behaviour in highly stressful and rapidly changing crisis situations is not always what would be considered as “rational”….

Indeed, our behaviours as anticipated by crisis managers and decision makers may differ greatly from what actually happens in real-life. Therefore, the results of anticipated evacuation procedures may be far from reality. Our actions in crisis situations are affected by a wealth of factors, amongst which are: our social ties to family, friends, places (such as home), or our attachment to our belongings; our cognitive biases; our knowledge or training of what to do in a specific crisis situation; our previous experience in crisis situations; our trust in others; and our perception of risk. This talk looks at the diversity of behaviours and the reasons behind them. Using an agent-based approach we have developed a suite of computer simulators concerning evacuation and experimented with what would be the evacuation outcome if we considered more realistic settings and behaviours.


To what extent did ISCRAM 2024 manage to implement the pracademic conference approach?
Wednesday, May 29th 2024, 12:15 – 13:00, Room C1
As ISCRAM concludes, we aim to reflect on the pracademic approach of the conference, exploring ways to improve and further benefit from the synergy between crisis management practitioners and academics. To facilitate this, we will host a panel discussion featuring our keynote speakers Jon Hall, Mark Haselkorn, and Julie Dugdale. Join us to share your insights on enhancing the conference’s approach and fostering collaboration between CM practitioners and academics.


Hosts and sponsors of ISCRAM 2024